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Interlibrary Loan, Document Delivery

FAQ

How long does it take to get Interlibrary Loan materials?

On average, articles arrive within 3-5 days and books arrive within 8-10 days. These averages are for everyone, even full professors. A good rule of thumb: allow one week for articles and two weeks for books.  Arrival time depends on the lending libraries who own the requested item and the postal service.

What can I request through ILL?

Books, book chapters, journal articles, items on microform, theses/dissertations, scholarly video and audio recordings.

Only request material that we don't own at ETSU or you cannot request from Northeast State Community College (NeSCC) through OneSearch.  Sign in to OneSearch to find and request items in ETSU or NeSCC collections. We have a courier service to bring NeSCC items to campus.  Just click on 'Get This at ETSU|NeSCC' when you find a book you would like to read.

We do have to have an accurate citation with enough information for a potential lender to find your article or book chapter.  The responsibility for providing that full citation rests with you.

Is there anything I can't get through ILL?

The purpose of ILL is to support scholarship and academic research, so please ask for leisure reading material, popular films, or genealogy research from your local public library. Since it takes a long time to find a library willing to lend an entire issue of a journal, you're much better off asking for individual articles. ILL cannot get required textbooks.

Can I request really old books or articles?

Yes! We can find a library to lend old or rare items surprisingly often. It may come as microfilm or microfiche, though, or be restricted to library-only use. Sherrod Library has the equipment and helpful staff to assist with using microforms.

Where do my books and articles come from?

ETSU has free-lend agreements with over 2,000 libraries worldwide. We have access to 65,000 more, which may or may not charge. At those libraries, a student worker, much like we have here at ETSU, will pull the book or copy the article and send it to us through the mail.

How do I view the article?

Log into ILLiad and look at the menu on the left-side frame.  Click on 'Electronically Received Articles.'  A table that shows the transaction number and title of the article will appear.  Click on the link that shows 'View' next to the the PDF symbol.  You do need to have a PDF viewer on your computer to open the file; the latest version of Adobe Acrobat Reader can be downloaded at http://www.adobe.com.

Help! The article I got last month is gone!

To keep within copyright guidelines, articles are kept on the server for 30 days, then automatically deleted.  Please print out or save your articles during these four weeks.

My article has missing pages!  Who do I talk to so I can get the missing pages?

The one drawback to electronic delivery is that we ILLers don't get to see the article and check it for legibility and completeness before it's delivered.  You can call us at (423) 439-6997 or send an e-mail to libloan@etsu.edu.

I lost the cover wrapper from my ILL book. Is this a problem?

We place the wrapper on there for a reason, so please do not remove it. If you do lose it, bring the book to the Ask Us desk and speak with a staff member.

What if I lose an ILL book?

Let us know as early as possible to protect our relationship with the library that loaned the book. The lending library sets the replacement cost, which we will then charge you. 
 

ILLiad says my account is blocked. Have I been banned from using ILL?

We have never permanently banned anyone, but access to ILLiad might be blocked for unpaid fees. If you rack up a lot of lost books, you might be restricted to using ILL material here in the Library.  Contact the Access Services Supervisor at 423-439-6997 if your account is blocked.

Is ILL the best way to get dissertations and theses?

The full text of many dissertations from 1997 to the present is available to current ETSU students, faculty, faculty emeriti, and staff through ProQuest's Dissertations and Theses Full-Text. For older theses and dissertations, submit an ILL request and be aware that it may take longer than average in mailing time, especially if the thesis was submitted to a university on the West Coast or overseas. If you need it faster, you can purchase your own copy of dissertations from ProQuest.

My professor asked me to get this book for her through ILL. How can I do that?

If you are a Graduate Assistant or a student worker, we strongly recommend that you get your professor's login information and use his/her ILLiad account. If you use your account, you will be responsible for fines if the professor loses the book.