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Jobs at Sherrod Library

Ask Us Services Evening Supervisor

Sherrod Library

Rank: Level 10, Support Staff

Responsible for building closing, security, and for Ask Us Services on scheduled weekday evenings. Ask Us Services include answering basic questions about library resources and services; referring users to other offices as appropriate; lending library materials and processing payment for loss or damage; issuing Library Guest cards; maintaining physical library collections; assisting patrons with the use of microform collection; and ensuring compliance with university and library policies for patron conduct, resource access, and use. This position manages classified staff, student employees, and graduate assistants. Working hours are 12:30 PM – 9:00 PM Monday to Friday during Fall and Spring terms. Hours will vary for the Summer term and breaks.

The value of employment at ETSU goes far beyond salary. Regular benefited ETSU employees enjoy a full range of benefits, services, and programs including paid time off & leave, paid holidays, health and life insurance, retirement, access to University facilities and services, and much more! Check out the ETSU Human Resources Benefits page for additional information.

ETSU is committed to a diverse and inclusive workforce by ensuring all of our students, faculty, and staff work in an environment of openness and acceptance. Successful candidates should have a demonstrated commitment and contribution to fostering and advancing equity, diversity, and inclusion. East Tennessee State University (ETSU) is an Equal Opportunity/Affirmative Action employer.

Disclaimer: The Job Summary is intended to describe the general nature and level of work being performed by individuals in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. The employee must be able to perform the essential functions of the position satisfactorily with or without reasonable accommodations.

Knowledge, Skills and Abilities

  • Knowledge of sound customer service principles and practices.
  • Knowledge of good supervisory skills and techniques.
  • Knowledge of security principles and procedures.
  • Knowledge of Library of Congress classification and call numbers.
  • Knowledge of Microsoft Windows Suite.
  • Knowledge of microform readers.
  • Ability to use searching and staff functions of library systems
  • ( e.g., Alma/Primo).
  • Ability to search the Web, online library catalogs, abstracting and indexing databases, Google Scholar
  • Ability to organize, prioritize, and perform complex tasks with accuracy and attention to detail.
  • Ability to enforce library policies and procedures, including penalties.
  • Ability to effectively communicate.
  • Ability to train, supervise, and promote a team environment.

Required Qualifications

  • Bachelor’s degree with at least two years of experience in a public service role in an academic or public library, including part-time, temporary, or graduate assistantship experience OR
  • High School diploma or GED with at least five years of experience in a public service role in an academic or public library, including part-time or temporary experience.
  • At least one year of supervisory experience.

Preferred Qualifications

  • Experience working with ILS; Alma preferred.