This position reports to the Director of Innovative Technologies and Discovery Services, the Innovation Commons Customer Support Specialist provides operational support for the Innovation Commons programs and services. Innovation Commons is an innovative technology hub on the 2nd floor of Sherrod Library, where students and faculty collaborate using cutting-edge technology and expert guidance to explore digital media, extended reality, maker space tools, and audio recording. This position is responsible for developing, implementing, supervising, and evaluating the daily operations of the Innovation Commons spaces and service offerings. Responsibilities include training, scheduling, supervising, and evaluating student employees.